What is your processing time? How long until my package arrives?
We strive to process and ship all orders within 3-4 business days. Once shipped, delivery times may vary depending on your location. You will receive a tracking number to monitor the progress of your package. Estimated delivery times are provided, but please note that these are approximate and subject to unforeseen delays due to weather conditions or other external factors.
What are my payment options?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also offer payment plans afterpay. Invoice through PayPal are available by request for added convenience and security, however a service charge may be applied.
Do you offer international shipping?
Yes, we offer international shipping to select countries with a Pre-Paid Shipping Cost. If the cost exceeds the pre-paid amount exceeds more than $5 CAD, we will contact you before we proceed with the shipment. If the cost exceeds less than $5 CAD, we will cover the fee. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. Any additional charges incurred during customs clearance are the responsibility of the customer. We recommend checking with your local customs office for information on potential fees before placing an international order.
What is Navidium Package Protection? Do I need it? Are there any exclusions?
We strongly advise our valued customers to consider adding shipping insurance through the Navidium Protection Package option during the checkout process. This valuable insurance guarantees a replacement or reimbursement in the unfortunate event of your package being lost, stolen, or damaged during transit. If you decide not to opt for this insurance coverage, please be aware that you are assuming the associated risk. In such cases, KIOKO NAIL SUPPLY cannot be held responsible for any losses, thefts, or damages to your packages. Additionally, it's important to note that there are certain products that are ineligible for insurance coverage. The list of excluded products will be clearly outlined in the product description box for your reference.
Can I return or exchange products?
All Sales Are Final. Once a purchase is made, it is considered final. We do not offer refunds, returns, or exchanges on any products unless there is a manufacturing defect or error on our part. If you need to modify your order, please contact us by email ( email@example.com ) immediately. In case of customer errors, only store-credit in the form of e-gift card will be provided. Please Check our Return, Exchanges, & Refunds Policy for more details.
What if I receive damaged or defective products?
While we exercise the utmost diligence in packaging and shipping our products, it's important to acknowledge that human errors can occasionally occur. In the event that you receive items with missing components, product damage, or manufacturing defects, we kindly fill out our "Product Defect/Quality Report"without delay. We will promptly facilitate a replacement or issue a refund/store-credit. However, it's crucial to note that in cases where damages are attributable to the shipping companies, KIOKO NAIL SUPPLY cannot be held liable for replacements unless package protection was purchased as part of the order. Your understanding in this matter is greatly appreciated.
Can I cancel or modify my order after it has been placed?
We aim to process orders promptly; therefore, if you need to cancel or modify your order, please contact our customer support by email ( firstname.lastname@example.org ) as soon as possible. While we cannot guarantee changes after the order is processed, we will do our best to accommodate your request. It is the customer's responsibility to review and double-check the accuracy of their order, including product quantities, colours, and shipping details, before completing the purchase. We will not be held liable for any errors or discrepancies made by the customer during the ordering process. If event where the customer forgets to apply any discount code, only store-credit in a form of e-gift card will be provided.
Do you offer wholesale pricing?
Yes, we can offer wholesale pricing for eligible businesses. If you are interested in becoming a wholesale customer, please reach out by email ( email@example.com ). We will provide you with further information on our wholesale program.
How can I contact your customer support?
You can reach our customer support team by email at firstname.lastname@example.org, whatsapp business +1(778)651-1778 (no text or call), or instagram DM @kiokonailsupply. Our team is happy to assist you with any inquiries, concerns, or feedback you may have.
Can I track the status of my order?
Yes, once your order has been processed and shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website. If you any other questions regarding your order, feel free to contact us by email ( email@example.com )
Do you offer in-store shopping or curb-side pickup?
Our in-store shopping service is currently not available. However, you can choose the pick-up option if you'd like to pick-up your order in person. Please wait for the email notification that your order is ready for pick-up before coming! If you do not receive a notification, please contact by email ( firstname.lastname@example.org ) to check the status of your order .
The product I want is out-of-stock. When do you Restock?
We try to replenish out-of-stock items within 1-2 months for new or popular products. If the product is out of season, there may be a "pre-order" option available. "Pre-Order" for those products will be a special order, which may take 3-4 weeks. Please see our Pre-Order Policy for the full details.
How does Pre-Orders work ?
Pre-Orders typically have a delivery window of 3-4 weeks due to our overseas suppliers. If you'd like shipping updates, please contact our support team. Pre-Orders are usually special orders and can't be changed or refunded once placed. If you need modifications, please contact us immediately. Please note that we do not split shipments. If your order includes pre-ordered items, we'll hold items until everything is ready to ship. If you want available products sent first, we would suggest you to place a separate pre-order; or try to contact us to see if partial shipping can be accommodated. Please see our "Pre-Orders Policy" for more details.
How to apply to become your brand ambassador ?
At the moment, we are not accepting public applications. If you're keen to join us, kindly reach out via email at email@example.com or send a direct message on Instagram to @kiokonailsupply to share your interest. Please include your reasons for believing you'd be a valuable addition to the KIOKO FAMILY! Additionally, we greatly appreciate any support, shout-outs, or simply staying engaged with us – it goes a long way in sparking our interest!
I am looking for a specific product, Can you help me source it?
We are constantly on the look to introduce new gel brands and in-trend nail art tools and supplies to our shop. Please contact us by email ( firstname.lastname@example.org ) or instagram DM (@kiokonailsupply) & we will see if we can make it happen!