At KIOKO NAIL SUPPLY, we prioritize the safety and satisfaction of our customers' shipments. To ensure the secure delivery of your packages, we require signature confirmation on all shipments. This measure is implemented to minimize the risk of packages being left unattended and potentially stolen if left at the door.It's important to note that KIOKO NAIL SUPPLY cannot be held responsible for any stolen packages when signature confirmation is provided. While we take every precaution to protect your shipments, we urge customers to provide a signature upon delivery to enhance security.

For added peace of mind, you may choose to purchase shipping insurance through the app Navidium Protection Package during checkout. This insurance offers coverage for lost or damaged packages during transit, providing reassurance in unforeseen circumstances. Rest assured, this insurance is facilitated through our trusted courier partner, Stallion Express, ensuring reliable and efficient processing of claims.

The Navidium Protection Package is designed to offer comprehensive coverage for your shipments. By opting-in during checkout, you secure full replacement or store-credit reimbursement in the unfortunate event that your package is lost or damaged while in transit. Please note that processing insurance claims may require several business days.

It's important to understand that we will only initiate a re-shipment or issue a store-credit refund once the insurance claim has been successfully processed, following an investigation conducted by Stallion Express or the designated courier responsible for the shipment.

Please be mindful that opting-out of the Navidium Protection Package or failing to provide signature confirmation may increase the risk associated with your shipment. In such cases, Navidium, Stallion Express, and KIOKO NAIL SUPPLY cannot be held liable for any incidents that occur after delivery. If you choose to opt out of the Navidium Protection Package, you accept the associated risk. In such cases, KIOKO NAIL SUPPLY cannot be held responsible for any lost or damaged packages.

Additionally, please note that certain products in our shop may be excluded from shipping insurance coverage, and these exclusions will be clearly listed in the product description.

For further details, you can refer to the full documentation provided by Stallion Express, View Stallion Protection Terms & Conditions here.

If you have any questions or require assistance, our dedicated customer support team is here to help. Please don't hesitate to reach out for further assistance.

Thank you for choosing KIOKO NAIL SUPPLY.

We value your trust and look forward to providing you with exceptional products and service.